“When we decided to purchase the machine, we were already overwhelmed with work, and our subcontractors could no longer keep up with our pace. Buying the machine proved to be the right investment at the exact right time, and our choice of supplier played a critical role in that success. Right after delivery, the installation and training were completed immediately, allowing us to hit the ground running at full capacity from day one.
Over a span of nearly ten years, aside from routine maintenance, we have had no major issues—the machine has never been down for more than two days. Because the team at Arpel actually manufactured the machine rather than just distributing it, we have a single point of contact for everything.
Their service responsiveness is outstanding, with issues resolved on the same day. Unfortunately, that is rarely the case with other machinery suppliers, where breakdowns can cause month-long standoffs—putting our entire business in serious jeopardy.”
Dražen Tišma
